What to do When Customers Don’t Pay


If you have a business, then you understand the cornerstone of any successful endeavor is to make a profit. In order to make a living, you need to make money. This concept is much simpler than it actually ends up being for many business owners. Year after year, entrepreneurs are faced with the question of what to do when somebody doesn’t pay. You may have provided goods and services in full to the satisfaction of your customer. This doesn’t necessarily mean that your customer paid for all of it.

If somebody’s refusing to pay, and they aren’t answering your phone calls, then you’re left feeling helpless. You may feel that you need to contact an attorney and start the collections process as quickly as possible. The real problem happens when your customer is living out of the country, or becomes impossible to locate. This can leave you thousands of dollars in the hole for something you did entirely in good faith.

Many companies can afford to take these kinds of losses. If you’re the owner of a small business or you’re just starting out, these types of things can be absolutely crippling. If you have employees who are waiting on that money to get paid, then you’re left facing a lawsuit yourself. This is why many business owners suggest getting at least 75% of the pay up front. Either this or figuring out a way to work with the credit company in order to make sure that you get paid regardless of what happens. This is essentially giving the debt over to the credit company before the customer even refuses to pay. Many times, these types of companies have the resources to go after customers when they don’t pay their bills.

When small businesses do find themselves in the position of not getting paid, it’s important that they understand exactly what their available options are. Whether you need debt collection in the Netherlands or an entire ocean away, there are companies that can work with you to make sure that you get the money that you deserve. Not everybody has the resources to start a lawsuit that spans over continents. This is why it’s important to trust a debt collection company that has experience getting money from every place in the entire world.

The first step is always to send out a series of bills. You want to make sure that there’s absolutely no miscommunication in what’s being owed to you. If you’re unsure of whether or not the customers receiving these bills then try sending them to their last known residence by certified mail. This requires a signature for the bill and leaves no legal question of the fact that they understand that they owe you money.

Failing to do this can allow the customer to claim that they never knew they owed you money in the first place. If they’ve moved and refused to give you the new address, then try sending the certified mail to their place of business. This is generally a last resort option, but one that can be very effective for people who don’t enjoy being embarrassed.

Many attorneys will be able to advise you if your customer has skipped the country entirely. You can continue to try and send bills, but there’s a very good chance that they aren’t going to get paid. Calling in a professional debt collection company that deals with international situations is really the only surefire way to make sure that the person pays for the services or the products that they received. This will add to your company’s credibility, and make sure that you continue to make the profit you need to grow and survive as a business.