Summary: Five simple things that you can do as a business to get back the money your customers owe to you.
A business needs to have a consistent income if they want to sustain in the market. If one of your customers do not pay you money on time, it might not be a big deal. But if most of the customers do not pay you on time, then it is a problem.
Finding an agency that does debt collection Italy is not a difficult task. If you put in some effort, you will easily trace some of them with ease. But, it is not the only way you can have them pay you back the money they owe.
As a reputed company, there are certain things that you can do to help the customers realise that they have to pay you back the money. Of course, if all else fails, you can rely on the debt collection agency to bail you out. Here are some of the things that you can incorporate to get the money back
Stop Harassing Customers: Asking your clients to pay back the money they owe to you gently is one thing, and harassing is another thing. There are good chances of you losing the legal case, and the customer if he or she feels that you are harassing them. You should educate and train your internal debt collection team to talk with the clients respectfully. They should never threaten or hurt their feelings.
Upset people will feel like not paying the money when the company uses devious methods to get the money. On top of it, you should avoid showering them with calls and messages every day. Ensure that the frequency in which you do this thing is acceptable.
Phone Calls Need to Be Short: You should make sure that the phone calls are short and straightforward. Your team must understand the circumstance that the customer is facing and provide them with all the different options that will make them feel like paying back the money they owe. The debt collection team in your company should learn to empathise with the clients.
The Demand Letters: Besides, calling the clients regularly, it is crucial for you to send them written letters. These letters serve as a notification to them that you are reaching out to them because they have not paid their bill on time. They call them as demand letters. It is crucial for you to save the copies as they can be helpful when you are going against them legally
Offer Them Settlements: Some customers are willing to pay the money, but they may not be able to pay the whole thing. Hence, it is wise to reduce the overall amount. It is better to give them some discount. You are going to mitigate the loses when you pick this option.
File a Lawsuit: Now, this is the last option that you have. Use an agency that does debt collection Italy to see if the customers will pay you back the money. If they are unwilling, you should file a lawsuit against them to get the money.